ServeLink is a consulting & coordination platform. We connect you with independent service providers — we do not perform services ourselves.
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Refund Policy

Last Updated: April 2026

Overview

This Refund Policy applies to any consulting fees charged by ServeLink to users. It does not apply to payments made directly to service providers — those are governed by the provider's own refund and cancellation policies.

Free Consultation

For most service categories, ServeLink's consultation is free. No payment is required, and therefore no refund is applicable.

Paid Consulting Fee (If Applicable)

In cases where a nominal consulting fee is charged by ServeLink:

  • The fee will always be communicated to you before you agree to pay
  • You will not be charged without your explicit consent
  • The fee covers ServeLink's consulting and coordination effort — not the service delivered by the provider

Refund Eligibility

A refund of any ServeLink consulting fee may be considered in the following circumstances:

  • ServeLink was unable to find any provider for your request and charged a fee in error
  • You were charged without your consent
  • A duplicate payment was made

Non-Refundable Circumstances

No refund will be provided if:

  • ServeLink successfully connected you with a provider, regardless of whether you proceeded with the service
  • You changed your mind about the service after the connection was made
  • The service provider's work did not meet your expectations (this is between you and the provider)

How to Request a Refund

To request a refund of a ServeLink consulting fee, contact us within 7 days of the charge at:

Please include your name, contact number, date of charge, and reason for the refund request. We will review and respond within 5 business days.

Provider Payments

ServeLink does not handle payments between users and service providers. If you have a dispute about a payment made to a provider, you must resolve this directly with the provider. ServeLink is not responsible for provider refunds or cancellations.

Contact

For refund-related questions, contact us at support@servelink.site or WhatsApp +919639012356.